Support

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Common questions

Answers before you ask.

Most support requests are one of these. Have a look before messaging us.

Log in at bills.zoffer.in, go to Settings, and click Connect Zoho Books. You'll be redirected to Zoho to authorise the connection. Pick the organisation you want Zoffer to post entries into, and you're done. The whole flow takes under 2 minutes. If you have multiple Zoho organisations, make sure you select the right one — you can change it later from the same screen.

Nothing posts to your books until you approve it, so a wrong read is always fixable. Open the draft in your verification dashboard and edit any field — vendor, amount, GST, date, line items, category. Then approve. Zoffer learns your vendors over time, so corrections you make once tend to stick for that vendor's future bills. If a specific vendor's bills keep coming out wrong, message us on WhatsApp with an example and we'll tune it.

Check three things. First, make sure you sent it to the correct number: +91 99104 84025. Second, confirm the sending number is registered on your Zoffer account — unregistered numbers are ignored. Third, check your credit balance in the dashboard; if you're out of credits for the month, new bills won't process until you top up or your cycle resets. If all three are fine and it still hasn't appeared, message us on WhatsApp.

In your dashboard, go to Settings and add each team member's WhatsApp number. Every added number can forward bills independently, and all entries land in the same books with attribution showing who sent what. This is how most businesses run it — the owner, the accountant, drivers, and shop floor staff all forward from their own phones.

One bill processed equals one credit, regardless of format — a photo, a PDF, a voice note, or a text message. If Zoffer fails to extract anything usable from what you sent, that attempt doesn't consume a credit. Free accounts get 20 credits a month; Pro gets 200. You can top up 100 extra credits for ₹599 at any time from the dashboard.

Go to Settings, then Subscription in your dashboard. You can upgrade, downgrade, or cancel there. Cancellation takes effect at the end of your current billing cycle — you keep access and your remaining credits until then. There's no cancellation fee and no lock-in.

Tally support is in early access and opening to pre-registered users first. Register at zoffer.in/tally and our team will onboard you personally when your slot opens. Zoho Books is fully live today.

Data is encrypted in transit and at rest. We don't store your WhatsApp messages beyond the processing window needed to extract the bill. Your books stay in your own accounting software account — Zoffer posts to it, but never becomes the system of record. Zoffer is a DPIIT-recognised startup. Full details are in our privacy policy.